Warranty
Sola Electric Scooters offers a 30-day
bumper-to-bumper warranty on all scooters and accessories. This
warranty covers factory defects and defaults only. We do not cover
misuse or broken parts caused by the user or by any other event. We
do offer a full 6-month even trade warranty on defective batteries.
If any battery should become faulty within 6 months from the
purchase date we will replace the battery free of charge. Old
batteries must be returned to us. If you have questions about our
warranty, please contact
us.
Return
Policy:
If your scooter is defective and you would like us
to make the necessary repairs, you can return your scooter within
the first 30 days. All scooter returns must be authorized prior to
being returned. To receive this authorization, contact us who will issue an
RMA number. This number must be clearly written on the outside of
the shipping carton. Any scooter that arrives at our warehouse
without an authorized RMA number on the outside of the shipping
carton will be refused. Again, this is only good for 30 days after
the purchase date. After 30 days, scooter returns are not accepted.
If you purchased your scooter from one of our
many nation wide distributors, please contact them directly for
warranty questions or any other issues you have with your
scooter.
Damage that occurs during shipping
and handling is not covered under our
warranty. You can however
process a claim directly with the carrier. If you
are not sure if
your product was damaged through shipping, please contact
our
support department.
Sola Electric Scooters is not
responsible for the proper or improper use of
merchandise sold.
We care about our customers and urge you to exercise
caution and
take necessary safety measures to protect yourself while
engaging
in "scooting". Sola Electric Scooters encourages, begs, and asks
that
you wear a helmet and use appropriate lighting while riding
at night
regardless of the legal requirements in your particular
state.
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